January 4, 2017
social media management 2017

Happy New Year!

Happy New Year from all of us! We’re going to talk to you about some changes that have occurred on Facebook and how you can combat […]
November 22, 2016
When someone has a bad review, respond to the person as soon as possible.

Don’t Let Bad Reviews On Social Media Turn Into A PR Nightmare

If it hasn’t happened yet, it will – and when it happens for the very first time, you’re never truly prepared for the feeling that follows. […]
November 18, 2016
Mastering Genuine Marketing Content

The Importance Of Being Genuine In Your Marketing Content

As an entrepreneur, it’s your duty to write marketing content on a regular basis. From sending e-mails advertising a special offer to posting social media updates […]
August 29, 2016
Social Media will affect our future classrooms, work environments and the way we communicate in a hierarchical society.

Social Media: How it may affect our future classrooms, work environments and the way we communicate in a hierarchical society, part 2

By Natasha E. Feghali In collaboration with Superintendent John Howitt (GECDSB)  Part 2 of a 2 part series collaboratively written.   In a second attempt to […]
August 17, 2016
Social Media will affect our future classrooms, work environments and the way we communicate in a hierarchical society.

Social Media: How it may affect our future classrooms, work environments and the way we communicate in a hierarchical society, part 1

By Natasha E. Feghali In collaboration with Superintendent John Howitt (GECDSB)  Part 1 of a 2-part series collaboratively written Part 1 One skill that teachers can […]
May 27, 2016
app branding audience expansion customer service customer experience

What Are You Doing To Expand Your Audience?

I have a quick story for you. A friend recently had to take a trip to Lowe’s to purchase a few chain locks for the doors […]
April 25, 2016
Creating a bot that works for your brand could make it easier than ever to allow your customers and potential customers alike to engage with your brand easier, faster, and seamlessly than ever.

Bots Come To Facebook: Could It Be A Customer Service Game Changer?

Social media has changed the way we interact with our customers and allows us to provide customer service solutions instantly, yet there is still room for […]
March 7, 2016
Sharing content is a great way to engage with your audience – but only when it’s done in a digestible dose.

Avoiding ‘Oversharing’ And Other Social Media Tactics

Have you ever had to stop following a brand because they shared way too much? You know the type of brands we’re talking about: the kinds […]